Do you need help?

Here you will find the answer to the most frequently asked questions.

My Tapadas Account

  • Do I need to have an account to purchase at Tapadas.com?

    You do not need to have an account to buy on our website. However, by creating an account, you will be able to access the following benefits:

    • Consult a history of your orders;
    • Elaborate a return request;
    • Add your favorite items to a Wishlist and share them with anyone you want;
    • Receive notifications about Tapadas online store’s news and campaigns;
    • Memorize your shipping, payment, and billing data, making your next purchases easier and faster;
    • Manage your personal data and addresses in your customer area.
  • How can I create a Tapadas account?

    To create a Tapadas account, click on “Log in” on the top menu, followed by “Don't have an account yet?”. Then, fill in the requested fields and click on "Finish".

  • What is it and how can I use the Wishlist?

    The Wishlist is a space where you can add all your favorite products, so you can easily find and compare them.

    To create and manage your Wishlist, you must be registered and logged in on our website. You can add products to your Wishlist through the respective product page, by clicking on “Add to Favorites”.

    You can share your Wishlist with anyone you want, maybe to suggest the gifts you would like to receive or simply to share your preferences with someone.


  • How can I subscribe to Tapadas newsletter?

    To subscribe to Tapadas newsletter, go down to the website's footer menu, fill in the "Newsletter" field with your email address and click on "Submit". Then, fill in the required fields and click on “Send”. From that moment, you will receive the newsletter in your email, always keeping up to date on every Tapadas’ news and campaigns.

Shipment Costs and Destinations

  • Which countries does Tapadas sell to?

    Currently, we accept orders to the following countries: Portugal, Spain, Germany, Austria, Belgium, Cyprus, Slovakia, Slovenia, Estonia, Finland, France, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, and the Netherlands.

  • How much are the shipping fees?

    What are the shipping fees?

    If the destination of the shipment is in Portugal (Mainland), the shipping cost will be €4.90, with free shipping on orders over €50.

    If the destination of the shipment is in Portugal (Islands), the shipping cost will be €6.90, with free shipping on orders over €50.

    If the destination of the shipment is in Spain (Peninsular), the shipping cost will be €6.90, with free shipping on orders over €50.

    If the destination of the shipment is one of the remaining countries, the shipping cost will be €16.90, with free shipping on orders over €80.

    (The referred “remaining countries” are described in the previous question.)

  • After finalizing a purchase, how long does it take for my order to arrive?

    If the shipping destination is in Portugal (Mainland) or Spain (Peninsular), your order will normally arrive in about 1-2 working days

    If the shipping destination is in Portugal (Islands), your order will normally arrive in about 3-7 working days.

    If the shipping destination is in one of the remaining countries, your order will normally arrive in about 3-7 working days.

    In some special seasons, such as the current pandemic situation, Christmas season or other special occasions, some delays may occur.

    (You can check the countries we ship to on the previous question: “Which countries does Tapadas sell to?”)
  • How can I check my order status?

    You can see your orders information in the client area, by pressing "My Account" on the top right menu, entering the "Orders" section and selecting the respective order. There, you are able to the check its details, as well as the evolution of the delivery status.

    In addition, after shipping your order, we will send you an email containing the tracking number of your order. You can use that tracking number to find out the current status of your delivery, by inserting it in the shipping company's website, indicated in that same email.

Orders and Product Availability

  • Some items or sizes are no longer available. Is there a possibility of them being available again?

    If an item or size is no longer available, it is probably due to a stock-out, however, it is possible that it will be available again. If you want to receive a notification in case of replacement of this article, follow the steps described in the next question.

  • In case that an article becomes available again, can I receive a notification?

    Yes, you can. Firstly, you will need to have an account on our website and be logged in. Then, select the article and size you want and click on “Notify me when available”, tick the available field and press “OK”. As soon as the item is replaced, we will contact you.

  • Can I cancel or modify my order after finishing the payment?

    It is not possible to cancel or modify your order after completing the purchase. If you would like to cancel it, you can contact our customer service via email, to info@tapadas.com.

Returns and Exchanges

  • I'm not satisfied with my purchase. Can I return it?

    Yes, if you are not satisfied with your purchase you can make the respective return, with a period of 30 days to do so, and without the need for any justification.

    Returned products will always be verified to ensure that they have been returned under the same conditions as they were shipped. It is only after this approval that the return is validated, and the refund made.

    Also note that, in the case of an order that includes more than one product, the return may be for all the products or only for some of the products, and no more than one return can be made, in different periods, for the same order.

    The return of the products must be made using the original packaging. The product must include every order documents, labels, and product packaging.
  • Do I have to pay for the return shipping of an item?

    Yes, the transportation fee of a products return is payed by the customer.

  • When and how will I receive my refund?

    In case of return, the refund will be made through the same payment method used by the user, being made within a maximum period of 30 days.

  • The item I bought is not the ideal size, can I make an exchange?

    Yes, if the item you purchased is not the ideal size, you can exchange it within 30 days after receiving your order. You can exchange for a product of the same reference, only changing its size and color.

    Products sent for exchange will always be checked by our team, to ensure they were returned under the same conditions as they were shipped. It is only after this approval that the exchange is validated, and the reshipment started.

    Also note that, in the case of an order that includes more than one product, the exchange or return may be for all the products or only for some of the products, and no more than one exchange or return can be made, in different periods, for the same order.

    Products’ exchange must be made using the original packaging. The product must include every order documents, labels, and product packaging.

  • Do I have to pay for the exchange of an item?

    In case of an exchange, the shipping costs will be divided between both parties. The customer will pay the return shipping of the item he intends to exchange, and the shipping of the new product to the customer will be at the expense of Tapadas.

  • How can I require a return?

    To require a return, enter your "My Account" client area and select the "Orders" section. Select the order in question, where you will be able to see all its details and select the " Return" option. You should then select the items you want to return and continue the process by following the steps and filling in the required fields.

    Also note that, in the case of an order that includes more than one product, the return may be for all the products or only for some of the products, and no more than one return can be made, in different periods, for the same order.

  • The item I bought is defective, how should I proceed?

    If, in exceptional circumstances, you receive a damaged or defective product, you should contact us via e-mail, to info@tapadas.com, describing the defect of the item, attaching explanatory photographs, and presenting the invoice.

    Subsequently, the process will be analyzed by our team and, if a defect is found, we will proceed to replace it at no cost.

Payment Methods and Discount Codes

  • What payment methods can I use?

    In Portugal, you can pay with Credit Card (Visa or MasterCard), MB Way, or ATM.

    In other countries, you can pay with Credit Card (Visa or MasterCard) or Paypal.

  • I have a discount code. How can I use it?

    Discount codes are inserted during the checkout process in the shopping cart, with the discount being applied to your purchase in that moment.

    Please note that each discount code can only be used once, and that some discount codes cannot be combined with other campaigns.

  • My discount code is not working. What should I do?

    If the discount code is not working, start by checking:

    1. If you entered the code correctly;

    2. If the validity of the code has not expired;

    3. If the items you are buying meet the parameters of the promotional campaign.

    If, after going through those steps, the code still does not work, send an email to info@tapadas.com, where you describe the situation and include a screenshot showing the error generated when trying to use your code, in order to facilitate the problem identification.

  • I have an exchange voucher that I got at a physical store, can I use it for an online purchase?

    An exchange voucher obtained at a Tapadas physical store can only be used at the same store where it was received and cannot be used for an online purchase.

  • Do product prices already include VAT?

    Yes, all the presented prices include the VAT.